Refund and Return Policy

TRADEWIX
URL: Grandmate Ago Palace way Lagos

At TradeWix, customer satisfaction is our utmost priority as we offer refunds, replacement of unwanted or defective products that you have previously purchased from us. This Refund Policy (the "Policy") informs you about your right to return and receive a refund for products purchased on our website as well as describes the procedure, rules and guidelines relating to the return and refund for the products purchased on our website.

Please read this Policy carefully to understand your rights and also understand the requirements for the return and refund.

1. RETURN AND REFUND POLICY

We offer returns, refunds and repairs of damaged products according to the provisions of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund or repairs.

We also offer refunds for Services purchased on website according to the terms and conditions of this Policy.

2. REFUNDS

We may offer refund for products purchased if:

Product is delivered damaged or not in good condition for products directly sold by Tradewix partners (this will be marked). For products you purchase from other vendors on TradeWix, you can file a complain and get refund if payment was made using WixAssurance within 10 days.

Customers may be eligible for a refund provided that:

- The product is returned in its original packaging.

- The product must not be damaged or broken at the time of return.

- The product will be returned with the receipt issued for its purchase.

We also offer refund for the services purchased on our website in any of the following circumstances:

- If the service has not been performed.

- If the service performed was different from the one ordered or requested.

We reserve the right to reject the return and refuse to grant a refund if the conditions stipulated herein have not been satisfied.

Any claims for a refund must be made within: 10 of receipt of the product or services.

3. EXCEPTIONS

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

- You received what you ordered, but simply changed your mind about the product or service.

- You misused or mishandled the product in such a way that caused damage to the product.

- You were aware or notified of the problems with the product or service before making the purchase.

- You did not like your purchase or realized you had no use of it.

4. DAMAGED PRODUCTS

If you discover that the product you purchased from us is damaged during delivery:

- report the damage to us immediately upon discovery;

- ensure that that the damaged product is returned in the same condition and packaging it was when it was received;

- we will organize for the repair and/or replacement of the damaged product provided the damaged product is returned within the following period: 10 following your receipt of the product.

5. RETURN SHIPPING

We will bear all shipping costs or other costs associated with the return of the products.

If the product is being returned for repairs, customers will bear the shipping costs and organize for the shipping, transportation and collection of the product.

If after making arrangements for the transportation, shipping and collection of the product it is discovered that you are not entitled to a refund, repair or replacement, you shall reimburse us of all costs incurred for the inspection, transportation and postage of the returned products.

6. HOW TO RETURN PRODUCTS

Products may be returned as follows:

Products may be returned within: 10 following your receipt of the product. Returns are to be sent to the following address:

Refunds are issued at our discretion as we may reject, grant a refund, replace or repair damaged products.

7. CONTACT US

For inquiries or comments regarding this Policy, customers may visit: tradewix.com/contactus.